Can I invest without adding funds to my account?
Our pledge system allows investors to make a commitment to a particular loan, without having to fund their account right away. You are essentially saving your place in the loan.
When a commencement date is confirmed, we will contact you and ask you to fund your account and then place the order for you.
To make a pledge, please log into your Crowdstacker account and follow the instructions below:
1. go to 'My Crowdstacker'
2. select 'My Loan Pledge'
3. select 'Your investment choice' using the dropdown
4. enter the amount you would like to pledge (minimum investment is £100)
5. click on the submit button
You will receive an email of confirmation once you have submitted your pledge, then we will be in touch a few days before the commencement date to let you know when it is time to fund your account.
How often will I receive interest?
Our PDL investments pay either interest at the end of the term or monthly. If you choose to invest in a PDL that pays monthly interest, you will receive monthly payments to your Crowdstacker account or bank account and capital is repaid at the end of the loan term. If you select an investment that pays interest at the end of the term, interest and capital will be paid at the end of the loan term as stipulated in the Key Commercial Terms (KCTs) for the specific loan.
Where a loan has been delayed or extended, monthly interest payments will be suspended in line with the original payment schedule, but continue to accrue at the rate specified in your KCTs. Interest accrued between the original repayment date and the revised repayment date will be paid with the capital at the end of the new term once confirmed.
How do I arrange an ISA transfer to Crowdstacker
You can transfer from your Cash ISAs and Stocks and Shares ISAs into your Crowdstacker Innovative Finance ISA. Please log into your Crowdstacker account and go to 'My Crowdstacker', 'My Accounts'. Then select 'Go to IFISA Account'. You will be taken to a summary page where you see a number of options. Select 'ISA transfers' by clicking on the button. From here, you can download an ISA transfer form. Alternatively, please call us on 020 7118 7570 or email us at info@crowdstacker.com and we will send you a form.
Once you have completed the form, you can return it to our freepost address which is Freepost CROWDSTACKER (no stamp required) please also send us a copy via email to info@crowdstacker.com.
What happens when my PDL Loan matures?
Your capital and interest will be paid to either your Crowdstacker account or bank account (dependent on your account settings). If repayments are outside the normal payment schedule, capital and interest will automatically be paid to your Crowdstacker account.
When will my PDL Loan be paid back?
When you invest, you commit to the term as specified in the information brochure. However, due to the nature of PDL loans, you may get paid back slightly earlier or slightly later than the term specified in your Key Commercial Terms. This is because, the Borrower pays you back after the senior loan is repaid, and every time they sell a property. This is standard practice for property development loans.
When will my PDL Loan commence?
Due to the nature of PDL loans, close dates and commencement dates can change, meaning they can sometimes commence slightly earlier or later than anticipated. This is often due to the completion of legalities by the senior lender taking longer than anticipated and is no reflection on the Borrowing business. From a loan perspective, you will earn interest from the date of commencement and as specified in your Key Commercial Terms, so no interest will be lost. Any delays in commencement does not change the structure of the planned project as a whole. If there is a delay of completion of 4 weeks or more, we will write to you and let you know.
How do I make a PDL Loan application?
If you decide to invest, you will need to complete the online application in the normal way. Be sure to press ‘submit investment order’ at the end of the process to ensure that your order has been placed and you will be given an order reference on screen, plus an email from us confirming the order is placed.
If your application is accepted, you will receive a further email of completion followed by your Key Commercial Terms on the relevant commencement date. If we are unable to accept your investment offer, we will contact you and let you know.
How do PDL loans work?
PDL loans have a strict target raise, which means the close date stated on the website is subject to change should the maximum investment be reached before this date. All applications will be processed on a first come, first served basis however, this does not guarantee that your order will be accepted if the Borrower has met the target raise.
How do I inform you of a change of address?
For security, in order for us to update your details we would require a document such as a bank statement, utility or council tax bill dated within 3 months, showing your name and new address details.
You can upload this at https://www.crowdstacker.com/account/account-verification (please note that you will need to be logged into your Crowdstacker account to access this page)
Once received, we will update your account and confirm the changes.
I have opened a Crowdstacker Innovative Finance ISA, how do I now start lending to businesses?
To make a peer to peer investment go to 'Investments’ in the menu bar at the top of this page, choose the business that you wish to lend to via either bonds, loan notes or peer to peer loans and click 'Invest now'. On the next screen you will be asked to select "Which account would you like to hold this investment in?' You can select 'My IFISA Account'. You will then be able to continue with your order application. Please note that you will not be able to invest until you have an available balance on your account to cover the amount of your investment.
Can I re-invest the interest earned in my P2P account?
Investors can reinvest their interest in any open investment on the platform without having to meet the normal minimum investment requirements.
The minimum amount you can re-invest is £100, although you can Add funds to your account to meet this amount if you do not have enough interest. To Add funds, log into your account, go to ‘My Crowdstacker’ and ‘My Accounts’, and click on 'Go to P2P account'.
Here you will see the ‘Add funds’ button and be able to top by via Bank Transfer. Please note that you will not be able to invest until you have an available balance on your account to cover the amount of your investment.
How do I transfer funds to my Crowdstacker P2P Lending account?
Once your P2P application is complete and your account open, it can be funded by logging into your account, go to ‘My Crowdstacker’ and ‘My Accounts’, and click on 'Go to P2P account'.
Here you will see the ‘Add funds’ button and be able to top by via Bank Transfer.
What are the differences between Bonds and P2P Loans?
Interest paid on Bonds have to be paid net of a 20% withholding tax, however a borrower or issuer that has issued bonds or loan notes via an electronic platform does not have to deduct tax from interest payments made to lenders, so Crowdstacker investors are paid interest payments gross
Interest paid on P2P loans that are held in your P2P account are paid gross.
Is interest paid gross?
Interest paid on Loans, Bonds and Loan Notes are paid gross, so you would be responsible for the payment of any income tax due on the interest you receive through Crowdstacker.
Can I re-invest the interest earned in my IFISA?
Investors can reinvest their interest in any open investment on the platform without having to meet the normal minimum investment requirements. You can re-invest your interest and maintain the tax-free status of your money in your IFISA, and earn interest on your interest.
The minimum amount you can re-invest is £100, although you can Add funds to your account to meet this amount if you do not have enough interest. To Add funds, log into your account, go to ‘My Crowdstacker’ and ‘My Accounts’, and click on 'Go to IFISA account'.
Here you will see the ‘Add funds’ button and you will be able to add funds via Bank Transfer. Please note that you will not be able to invest until you have an available balance on your account to cover the amount of your investment.
How do I fund my ISA?
Once your ISA application is complete and your account open, it can be funded in a number of ways. Firstly, log into your account, go to ‘My Crowdstacker’ and ‘My Accounts’, and click on 'Go to IFISA account'.
1. Here you will see the ‘Add funds’ button and you will be able to Add funds via Bank Transfer
2. Alternatively, select 'ISA transfers' to download an ISA transfer form to request a transfer in from an existing ISA provider.
Can I partially use my P2P or ISA balance to fund investments?
You can use your P2P or ISA balance to make an investment by choosing the peer to peer investment you would like. You click invest now and on the next screen you will be asked to select "Which account would you like to hold this investment in?' You can select 'My IFISA Account' or 'My P2P account'. Please note you will need to have an available balance to cover the full investment amount, OR you can 'Add funds' from this page.
How do I change my bank details?
For security, in order for us to update your details we require a bank statement from you dated within 3 months, showing your name, address and new account details
You can upload this at https://www.crowdstacker.com/account/private-uploads.
I am finding the website difficult to use and/or information difficult to understand?
At Crowdstacker we want to ensure that you get the service that is right for you. We are at hand to help you understand any of the information on the website and we have many methods such as paper applications and printed brochures that may be easier and more suited to how you digest information.
Please feel free to contact us on 020 7118 7570.
Difference between P2P account and ISA?
The P2P account is our standard account. Investments held in your P2P account are eligible to be included in your Personal Saving Allowance, allowing you to earn up to £1,000 of interest tax free.
Our ISA is like the other categories of ISA in the respect that the funds and investments you hold within in your ISA will qualify for tax-free interest. You will be able to accumulate your interest tax-free within your ISA as you would be able to in a stocks & shares ISA and a cash ISA.
Any funds withdrawn will lose their ISA status.
How do I sell my investment on the secondary market?
To sell your investment, log into your account and then go to ‘My account’ and ‘My investments’. You will see your peer to peer investments in either your peer to peer account and/or your ISA account. You will have the option to sell next to each active investment.
How does the Secondary market work?
The secondary market is a match bargaining system. We publish your investment for sale on our market and we approach interested members who have requested that they are notified when investments are available for sale.
Crowdstacker cannot guarantee if and how quickly an investment can be sold.
Please note: you will only be able to sell your entire investment and you currently can only set the investment to be sold at the investment amount or the full capital you invested.
Does my partner get my ISA on my death?
If an ISA holder passes away, their investments and cash held in the ISA can be passed to the spouse and retain its tax-free status.
What happens to my investment if I die?
In the event a lender passes away, the borrower will pay the interest and the capital to Crowdstacker to hold on behalf of the lender, until such a time as the executor of the will of the deceased instructs us to release the funds.
Can I transfer out my ISA funds?
An investor can transfer all or some of the current year’s ISA subscriptions, or all or some of previous years’ ISA subscriptions.
What is a Flexible ISA?
Flexible ISAs allow you to, within the tax year, withdraw money and re-subscribe that money without impacting your ISA allowance. In order to keep the ISA a zero cost ISA, we do not allow this functionality.
What are AML checks?
Crowdstacker are required to verify your identity to prevent Money Laundering. In almost all cases verification can be done electronically. In certain circumstances, we will require a proof of address, proof of identity and bank statement to verify your identity, address and your bank account. You can securely upload scans of these documents at www.crowdstacker.com/account/private-uploads
If I open a new IFISA, can I put my existing P2P investments into it?
We have been in discussions with HMRC since the launch of the Innovative Finance ISA to work out a method of transferring your Peer to Peer investment to your Innovative Finance ISA. Although it is allowed, the solution is not easy for an investor.
We would require you to fund your Innovative Finance ISA with an amount totaling the Investment Amount of the Peer to Peer investment you want to transfer.
For more information, please contact us at 020 7118 7570.
Do you provide statements?
You can view your annual statements (and recent transactions) by going online to ‘My Crowdstacker’ and clicking on ’My statements'. Recent transactions are also accessible from your "My Accounts" page.
Are the interest rates fixed?
Yes, once your investment has commenced, the interest rate is fixed for the term of the investment.
What fees does Crowdstacker charge investors?
At Crowdstacker we do not charge fees to investors wherever possible. There are no fees to open a P2P Lending Account or an Innovative Finance ISA Account and we do not charge any fees for investing in our Peer to Peer loans, Bonds or Loan Notesinvestments, so every penny you invest earns interest. Here is a breakdown of our fees:
Innovative Finance ISA fees:
- Innovative Finance ISA opening fee - £0
- Innovative Finance ISA transfer in fee (to transfer into your IFISA from any existing cash ISAs or Stocks and Shares ISAs) - £0. Please note that your existing provider may charge a fee to transfer to us.
- Innovative Finance ISA annual fee - £0
P2P Lending Account fees:
- P2P Lending Account opening fee - £0
- P2P Lending Account annual fee - £0
Investment fees:
- Investment fee (to invest in a Peer to Peer Loan, Bond or Loan Note investment) - £0
- Investment transfer fee (to sell your investment to another party through the platform) - £0
Borrower fees:
Borrowing businesses pay us to administer their loans and raise money. The fees we charge borrowers vary depending on the target raise, complexity of the company and/or arrangements.
How does the Crowdstacker Innovative Finance ISA work?
The Innovative Finance ISA works in a simple and straightforward way. Basically you put your money into your Innovative Finance ISA account. You then choose business(es) to lend to via either bonds, loan notes or peer to peer loans from those available on the Crowdstacker platform. The business(es) pay you an agreed rate of interest throughout the term. Your investment is then repaid by the business(es) into your Innovative Finance ISA account at the end of the term.
How much interest will I receive with the Crowdstacker Innovative Finance ISA?
In order to earn interest on your Innovative Finance ISA money you will need to lend your money to one or more of the business(es) listed, either online though the Crowdstacker platform or via post by completing the relevant application forms, and hold these investments in your Innovative Finance ISA.
Each business listed on the platform offers you a different rate of interest (i.e. 5.43% p.a. or 7% p.a.), interest frequency options (i.e. quarterly or annually) and term (i.e. 12 months or 3 years). You pick the business(es) you want to lend to and how much. The business(es) that you lend to pay you the agreed rate of interest periodically and return your capital to you at the end of the term. The interest you receive will be tax-free (up to the specified ISA limits). You will start to earn the relevant interest on your investment from the commencement date of the investment you select which is 1 week following the closing.
An example Crowdstacker Innovative Finance ISA account could look like this:
£2,000 P2P loan investment with company A, paid annually at 5.43% p.a. over 18 months
£1,000 P2P loan investment with company B, paid quarterly at 7% p.a. over 3 years
With these above peer to peer lending examples you would earn interest at a rate of 5.43% per annum on an investment of £2000 and you would earn interest at a rate of 7% per annum on an investment of £1000. This is just an example, you can invest your money as you see fit and hold as many investments in your Innovative Finance ISA as you wish.
Does Crowdstacker charge any fees to open an Innovative Finance ISA?
It’s completely free to open an Innovative Finance ISA account with Crowdstacker.
Crowdstacker does not charge any fees to transfer ISA funds from previous or current tax years into your Innovative Finance ISA.
What happens to the investment under an ISA if a lender passes away?
An ISA ceases on the death of the investor. Any interest or gains in respect of investments in his or her ISA that arise (which in general terms means ‘paid’) after the date of death to the date of closure are not exempt from tax.
But there is no loss of exemption on interest, dividends or gains which arise before the date of death, including any gain treated as arising as a result of the death of the investor under the rules for investments in policies of life insurance.
Can I have an Innovative Finance ISA with more than one platform?
From 6 April 2024 investors have the flexibility to pay into the same type of ISA with different providers.
This removes the restriction on subscribing to only one ISA of each type per year, however all subscriptions must remain within the overall ISA subscription limit of £20,000.
What are the ISA limits?
The overall ISA limit of £20,000 can be split between a Cash ISA, a Stocks and Shares ISA, and an Innovative Finance ISA as the investor wishes.
Can I apply for an Innovative Finance ISA on behalf of someone else?
Strictly, all ISA applications must be made by the investor. But Crowdstacker may accept an application from someone holding a Lasting Power of Attorney (LPA) which has been registered with the Public Guardians Office and which gives the attorney the power to make the decision to open an ISA.
Crowdstacker will need to:
- see the LPA (or a certified copy of it) and retain a copy for their records in case the account is queried by HMRC auditors,
- check any restrictions on the LPA to see that it is broad enough to cover the opening of an ISA.
Can I make a withdrawal from my Innovative Finance ISA or P2P account?
When interest payments have been paid into your IFISA Account or your P2P account or you have un-invested money in your account, you are free to withdraw these cash funds at any time by going to ‘My Account’ and ‘My Investments’, and requesting a withdrawal by clicking on the ‘Withdraw Funds’ button related to your IFISA or P2P account.
Your funds will be paid out to your bank account within the next 8 business days.
Please be aware that once this interest has been withdrawn from your Crowdstacker Innovative Finance ISA account these funds cannot be redeposited into your Crowdstacker Innovative Finance ISA during the same tax year without it counting again towards your ISA allowance for the year.
What are the tax rules on an ISA?
Investors do not have to declare income or gains from an ISA on their tax returns, unless the ISA subscription has been made void. Capital losses in respect of ISA investments are disregarded for the purposes of capital gains tax.
How many ISAs can I subscribe to?
Investors can subscribe in each tax year to any of the following:
- Cash ISA;
- Stocks and Shares ISA; and
- an Innovative Finance ISA.
From 6 April 2024 investors have the flexibility to pay into the same type of ISA with different providers. All subscriptions must remain within the overall ISA subscription limit of £20,000
Who can subscribe to the new Innovative Finance ISA?
To be eligible to subscribe to an Innovative Finance ISA an investor must:
- be aged 18 or over;
- be resident in the United Kingdom or, if not a resident, be performing duties as a Crown employee serving overseas and paid out of the public revenue of the United Kingdom (typically a serving member of the armed forces, or a diplomat), or be married to, or in a civil partnership with, such a person; and
- not have exceeded the overall subscription limit which is £20,000 for 2024/25.
How do I open a Crowdstacker IFISA or P2P account?
The process to open a Crowdstacker account is very easy. All you need are your bank account details and your National Insurance number to hand (if you are applying for an IFISA account).
You can apply for a Crowdstacker account in just a few simple steps online. Click the 'Open an Account’ button which you can find in the menu bar at the top of this web page.
It takes a few minutes to apply, and we do not charge investors any fees for opening or administering their accounts.
Just to let you know, FCA rules stipulate that new, potential customers have time to consider if an investment account is right for them, therefore, we have a mandatory 24 hour cooling off period which will start from when you submit an application and apply for an account with us.
We want to make sure that you have the tools to help you make informed decisions. If you have any questions, please do not hesitate to contact our friendly customer service team on 020 7118 7570 or email us at info@crowdstacker.com.
Or, before you apply check out our blog for further information on the products we offer as well as the risks of those products, case studies and much more.
What is an Innovative Finance ISA?
An innovative finance ISA is a type of ISA that adds a tax-free wrapper to income from peer-to-peer lending. Individuals can hold Peer to Peer (P2P) loans free of tax on interest and capital gains.
Every UK adult is permitted to invest up to £20,000 tax-free in an ISA in 2024/25. It is possible to split this allowance across all the different types of ISAs.
Cash ISA, Stocks and Shares ISA, Lifetime ISA, Junior ISA, and Innovative Finance ISA.
What is Crowdstacker?
Crowdstacker is a Peer-to-Peer lending platform, which matches groups of lenders with companies that require loan finance.
Will you keep my details confidential?
Yes, absolutely. We will never share your details for marketing purposes with any third party. We will only use your details to process your investment application(s), for the administration and management of your investments and for Crowdstacker to keep you up to date with the latest news.
Please see our privacy policy for more details.
Can I transfer from my existing ISAs?
You can transfer from your Cash ISAs and Stocks and Shares ISAs into your Crowdstacker Innovative Finance ISA.
If you apply online for the Innovative Finance ISA you will be offered transfer forms during the online application process which will allow you to transfer from any existing ISAs to your new Innovative Finance ISA. You can also find transfer forms in the 'My Investments' area of your account.
If you would like us to send you transfer forms by post, please call us on 020 7118 7570.
Do my Crowdstacker investments qualify for the Personal Savings Allowance (PSA)?
From 6th April 2016, you can earn up to £1,000 of interest, dependent on your tax status, across Crowdstacker investments and other savings as part of your Personal Savings Allowance.
What happens to the investment if a lender passes away?
In the event a Lender passes away, during the term of an investment, the Borrower will pay the interest and the capital to Crowdstacker to hold, on behalf of the Lender, until such time as the executor of the will of the deceased instructs us to release the funds.
In the event the lender passes away before the investment has commenced, Crowdstacker will hold the capital on behalf of the Lender until such time as the executor of the will of the deceased instructs us to release the funds.
Is lending through Crowdstacker guaranteed by the Financial Services Compensation Scheme (FSCS)?
Your funds will be covered by the Financial Services Compensation Scheme (FSCS) while Crowdstacker holds your money, processes funds, and services your client account. Once your funds are lent to the borrower, the FSCS protection ends and the investment security package takes effect.
How do I make a complaint?
It is our aim to ensure that our customers receive an exceptional level of service, resolving any issues as fairly, efficiently, and as diligently as possible. We understand that from time to time, things may go wrong, and we encourage our customers to let us know when they are not happy.
If there is anything about Crowdstacker that you are not happy with, please do get in touch.
You can email us at info@crowdstacker.com
Call us on 020 7118 7570.
Or write to us at Freepost CROWDSTACKER (no stamp required)
Please include your full name, contact information and summary of your complaint..
You may view our full complaints procedure in our terms and conditions at clause 26.
Is Crowdstacker regulated?
Yes, Crowdstacker is authorised and regulated as a loan-based crowdfunding platform by the Financial Conduct Authority (FCA). Our FCA firm reference number is: 648742.
How do I register?
To register please click on the join link which can be found in the top right hand corner of the main navigation bar.
What is peer-to-peer lending?
Peer-to-peer lending or loan based-based crowdfunding is a method of crowdfunding, which allows a person to lend money to another person or company.
