General FAQs - Crowdstacker

Difference between P2P account and ISA?

The P2P account is our standard account. Investments held in your P2P account are eligible to be included in your Personal Saving Allowance, allowing you to earn up to £1,000 of interest tax free.

Our ISA is like the other categories of ISA in the respect that the funds and investments you hold within in your ISA will qualify for tax-free interest. You will be able to accumulate your interest tax-free within your ISA as you would be able to in a stocks & shares ISA and a cash ISA.

Any funds withdrawn will lose their ISA status.

How do I sell my investment on the secondary market?

To sell your investment, log into your account and then go to ‘My account’ and ‘My investments’. You will see your peer to peer investments in either your peer to peer account and/or your ISA account. You will have the option to sell next to each active investment.

How does the Secondary market work?

The secondary market is a match bargaining system. We publish your investment for sale on our market and we approach interested members who have requested that they are notified when investments are available for sale.

Crowdstacker cannot guarantee if and how quickly an investment can be sold.

Please note: you will only be able to sell your entire investment and you currently can only set the investment to be sold at the investment amount or the full capital you invested.

Does my partner get my ISA on my death?

If an ISA holder passes away, their investments and cash held in the ISA can be passed to the spouse and retain its tax-free status.

What happens to my investment if I die?

In the event a lender passes away, the borrower will pay the interest and the capital to Crowdstacker to hold on behalf of the lender, until such a time as the executor of the will of the deceased instructs us to release the funds.

Can I transfer out my ISA funds?

An investor can transfer all or some of the current year’s ISA subscriptions, or all or some of previous years’ ISA subscriptions.

What is a Flexible ISA?

Flexible ISAs allow you to, within the tax year, withdraw money and re-subscribe that money without impacting your ISA allowance. In order to keep the ISA a zero cost ISA, we do not allow this functionality.

What are AML checks?

Crowdstacker are required to verify your identity to prevent Money Laundering. In almost all cases verification can be done electronically. In certain circumstances, we will require a proof of address, proof of identity and bank statement to verify your identity, address and your bank account. You can securely upload scans of these documents at www.crowdstacker.com/account/private-uploads

If I open a new IFISA, can I put my existing P2P investments into it?

We have been in discussions with HMRC since the launch of the Innovative Finance ISA to work out a method of transferring your Peer to Peer investment to your Innovative Finance ISA. Although it is allowed, the solution is not easy for an investor.

We would require you to fund your Innovative Finance ISA with an amount totaling the Investment Amount of the Peer to Peer investment you want to transfer.
For more information, please contact us at 020 7118 7570.

Do you provide statements?

You can view your annual statements (and recent transactions) by going online to ‘My Crowdstacker’ and clicking on ’My statements'. Recent transactions are also accessible from your "My Accounts" page.